Our products are delivered by mulitple postal services, such as GLS, PostNL and DPD. We only home delivery and if no person is available to receive the goods it will be delivered at a pickup point on which you should be informed by e-mail by the delivery service.
If your products are in stock it’ll be ready for shipping within 24 hours.
If your products are in backorder it’ll be ready for shipping within 3-5 days.
The delivery time is 3- 5 working days (for orders in Holland and Belgium). If you order before 16:00, the order will be handled on the same day. The orders after friday 16:00 / Sunday will be handled on Monday. No orders will be processed or shipped on Sunday.
Please note: Customers outside the EU have to pay an additional import tax.
If your order exceeds € 100,- shipping will be completely free within The Netherlands
Do you want to return the product(s) for any reason? Please click here and follow the steps. Note: The costs of returning the product will be paid by the customer, the shipping costs of the new product will be paid by us.
• Contact us at firstname.lastname@example.org. Be sure to mention the order number and the reason you would like to return the product(s)
• Return the product(s) in a suitable shipping package. Make sure the package is thoroughly sealed.
– We strongly advice to ship the product(s) with track and trace.
– Please add a copy of the invoice and state why you want to return the product(s) and if necessary which different size you would like.
• Please return the product(s) to the following address:
• When we receive the product(s) we check if we see signs of use. (E.g. make up or perfume). We only accept product(s) which have not been worn (except fitted), not been washed and show no signs of use.
• If we accept the product(s) we’ll send you your desired new product(s) free of charge.
In case the product(s) you’ve received is wrong, broken or damaged in any way, please follow the following steps.
• Please contact us at email@example.com. Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture).
• We review your message and if we judge it is justified we’ll send you a new product(s) free of charge.
In case you desire a refund instead of a new product(s) contact us at firstname.lastname@example.org within 14 days of the acceptance of the product(s). Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture). We’ll get back to you and arrange how to proceed. If the claim is justified we’ll refund the full payment to the bank account used for the initial payment. Note: This can take up to 15 working days.
Contact us at email@example.com for questions related to refunds and returns.